Hosting Terms of Service

Last updated: December 16th, 2025

These Terms of Service (“Terms”) govern the web hosting, maintenance, and support services provided by Contrivex (“Provider”, “we”, “us”) to the client (“Client”, “you”). By signing up for a hosting plan, paying for our services, or using our client portal, you agree to be bound by these Terms.

1. SERVICE DESCRIPTION

1.1. Scope of Support

PRO & ELITE Plans: Include a defined amount of “Content Edits” per month (30 minutes for PRO; 60 minutes for ELITE).
Excluded Services: Unless explicitly stated in a separate agreement, hosting services do not include: custom software development, SEO guarantees, fixing errors caused by third-party plugins installed by the Client, or cleanup of malware caused by Client negligence (e.g., weak passwords).
CORE Plan: Strictly limited to server-side maintenance, uptime monitoring, and security updates. It does not include content edits or design changes.

2. SERVICE LEVEL AGREEMENT (SLA) & UPTIME GUARANTEE

We guarantee that our network will be available 99.9% of the time in a given calendar month, excluding scheduled maintenance.

2.1. Remedy for Downtime If we fail to meet this guarantee, the Client is eligible for a service credit of 5% of their monthly hosting fee for every hour of downtime beyond the 99.9% threshold, up to a maximum of 100% of the monthly fee.

Credits are applied to future invoices and are not refundable as cash.
Credits must be requested by the Client via the Support Portal within 30 days of the incident.

2.2. Exclusions This guarantee does not apply to downtime caused by: (a) Client’s own configuration errors or coding; (b) Force Majeure events (acts of God, war, internet backbone failures); (c) Scheduled maintenance windows.

3. CONTENT EDITS & DESIGN MODIFICATIONS

For plans that include monthly content edits or design support (PRO and ELITE), the following terms apply:

3.1. Definition of “Edits” “Edits” include uploading blog posts, changing text, swapping images, or minor CSS adjustments. It does not include creating new pages from scratch, custom feature development, graphic design creation, or fixing issues introduced by the Client.

3.2. Use It or Lose It Unused support minutes do not roll over to the next month.

3.3. Client Approval & Liability for Changes When the Client requests design changes or content updates:

Contrivex acts on the Client’s instructions.
No Liability for Design Choices: Contrivex is not liable for any negative impact on conversion rates, SEO rankings, or user experience resulting from changes specifically requested by the Client.
Errors: While we strive for perfection, the Client is responsible for reviewing all changes. If an error is found, Contrivex will correct it at no additional charge if reported within 72 hours. After 72 hours, corrections may count toward the monthly support minutes.

4. BACKUPS & DATA LOSS

Contrivex performs daily off-site backups of your website. However, no backup system is infallible.

Client Responsibility: We strongly recommend the Client maintains their own local copy of critical data.
Data Restoration: If a restore is required due to a server failure, it is free. If a restore is required due to Client error (e.g., you deleted a page accidentally), it is free for PRO/ELITE plans but may incur a fee for CORE plans.
Liability: Contrivex shall not be held liable for loss of data, content, or files under any circumstances.

5. PAYMENTS & CANCELLATION

5.1. Automatic Billing Services are billed on a recurring monthly or annual basis. The Client authorizes Contrivex to automatically charge the payment method on file.

5.2. Failed Payments If a payment fails, we will attempt to retry for 5 days. If payment is not resolved within 7 days, the account may be suspended. If not resolved within 30 days, the account may be terminated and data permanently deleted.

5.3. Cancellation The Client may cancel services at any time via the Client Portal. Cancellation takes effect at the end of the current billing cycle. There are no prorated refunds for partial months used.

6. ACCEPTABLE USE POLICY

The Client agrees not to use the hosting service for:

Sending unsolicited email (SPAM).
Hosting illegal content, malware, or pirated software.
Activities that consume excessive server resources (CPU/RAM) that degrade performance for other users.
Contrivex reserves the right to suspend any account violating these policies without refund.

7. LIMITATION OF LIABILITY (WAIVER)

7.1. Waiver of Business Losses TO THE FULLEST EXTENT PERMITTED BY LAW, CONTRIVEX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS REPUTATION, OR SERVICE INTERRUPTIONS, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

7.2. Cap on Liability IN NO EVENT SHALL CONTRIVEX’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO CONTRIVEX FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

7.3. Third-Party Products Contrivex is not responsible for the functionality or security of third-party plugins, themes, or software installed on the website.

8. SECURITY

Contrivex utilizes industry-standard security measures (firewalls, malware scanning). However, the Client acknowledges that no website is 100% secure.

Compromised Sites: If a website is hacked due to weak Client passwords or outdated plugins (if not managed by us), the Client is responsible for the cost of cleanup (unless covered by the ELITE plan).

9. GENERAL PROVISIONS

9.1. Modifications Contrivex reserves the right to update these Terms at any time. Clients will be notified of material changes via email.

9.2. Governing Law These Terms shall be governed by the laws of the State of Wyoming, without regard to its conflict of law provisions.